Notes & Articles
Operational research and workflow analysis for solo & small firms.
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What Happens to a Form Submitted at 9 PM?
Over 40% of small-firm enquiries arrive outside business hours. Here is how automated triage captures night-time leads before competitors do.
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What Does Clio Already Do, and Where Does It Stop?
Clio manages matters, billing, and documents, but automated intake handoffs between forms, calendar, and task lists require custom engineering.
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How Long Does a Web Enquiry Wait at a Small Law Firm?
Secret shopper studies show median first human response times at small law firms exceed 36 hours. Here is what happens when speed-to-lead drops under 5 minutes.
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What Does an Intake Hire Cost a Small Law Firm?
An intake coordinator or receptionist in the US costs $45,000 to $65,000 annually plus overhead. Compare that against a one-time workflow build.
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What is a Matter Handoff?
A matter handoff is the structured transfer of a client enquiry, intake context, and pending tasks from initial contact to the attorney's active queue.